Be good at what you do.  1) Hustle, 2) honor our time and service commitment, 3) turn in good files.  If you do this, you will receive [...]

Yes.  The main reasons we will no longer use an adjuster are 1) they fail to honor the time commitment they agreed to before accepting claims, 2) [...]

Yes.  We have a help email where you can email your questions at any time of day.  We try to respond to all emails received daily.  Sometimes, [...]

Yes.  CCA has a training center in Buford, GA where a regular class schedule is maintained.  In addition, we have a wide variety of training files and [...]

It will depend.  If you missed information that you should have retrieved on the initial visit, then no.  If it is new damage that developed after the [...]

We don’t want the Field Adjuster to ever have to return to a property for a reinspection.  However, if all data is not collected at the initial [...]

This will depend on how well you have prepared.  If you have read the carrier guidelines, captured the required photos and measurements, written a detailed report and [...]

CCA is known for having one of the best Quality Assurance teams in the industry.  Every single claim submitted goes through a detailed review process in which [...]

It is expected that you will accept claims from all carriers who assign them in the area in which you cover.

It is possible that you will receive claims from multiple carriers.  Therefore, you will need to know where carrier specific guidelines are located on our website so [...]