You will need to visit our website at www.ccadjust.com and apply.
There are a handful of States that do not require an adjuster’s license. However, most States do require an active license in order to work in their State.
Yes. You are an independent adjuster. You are always free to accept claims from any firm you like. However, if you accept claims from us, we expect that those claims will receive top priority and will be submitted within the time commitment you agreed to before accepting claims from us.
Both. We service both DAILY and CAT claims for our carriers.
CCA represents many carriers, and each carrier has their own rate chart. You can know the rate for whatever carrier you are asked to run before you accept their claims.
Typically, no. The fee schedule can often change when we enter CAT mode. If this occurs, the main office will be sure to post the new rates.
No. Our Field Adjusters are all independent adjusters and are self-employed. All expenses are your responsibility. On occasion, some of our carriers may pay mileage. However, it would be with specific guidelines and for specific reasons. You can ask dispatch at the time of receiving claims.
Field adjusters are paid on the 1st and 15th of each month. At that time, they are paid for whatever claims they have submitted that have closed and the carrier has paid us.
No. Our field adjusters are considered self-employed. You will receive a 1099.
It’s possible. It depends on the volume of claims we have in your home city and how many other qualified adjusters we have in your area.
Yes. However, we cannot guarantee you will be able to return to your DAILY claims (in the same area where you were) when the CAT is over. The reason, we must continue to service the DAILY claims while the CAT happens at the same time. Someone will take your place when you leave.
Not necessarily. However, the further you can go from your home base the more claims that may be available.
Yes. You may receive claims in any State you hold a valid adjusters license. Let our office know if you would like to deploy to another area.
CCA uses both Xactimate and Symbility to submit claims.
We can assign just Xactimate claims to you. However, we strongly suggest you begin the process of learning Symbility as some of the largest carriers in the nation have (or are) switched to Symbility.
Yes. We have a CMS program where all claims are submitted and all information from file notes to important details for the claims assigned are housed.
Yes. This is critical to each individual file. We need to be able to articulate to the carrier anytime they call with where their claim is in the process. If you do not keep your file notes updated, we will not know.
CCA has a library of information and training on our website. You can see carrier guidelines, know exactly what is needed, and receive specific instructions for submitting your claims.
Yes. CCA serves many carriers.
It is possible that you will receive claims from multiple carriers. Therefore, you will need to know where carrier specific guidelines are located on our website so you will know how to handle each claim.
It is expected that you will accept claims from all carriers who assign them in the area in which you cover.
CCA is known for having one of the best Quality Assurance teams in the industry. Every single claim submitted goes through a detailed review process in which they ensure the claims is completed properly and in the form the carrier expects. This often means the claim may be sent back to the Field Adjuster for corrections to be made. Once the file is accurate, it is submitted to the carrier.
This will depend on how well you have prepared. If you have read the carrier guidelines, captured the required photos and measurements, written a detailed report and estimate then you should not have many returned. However, it is the Field Adjusters’ responsibility to submit files with all the necessary information needed for us to close the claim. This may even require a reinspection of the claim.
We don’t want the Field Adjuster to ever have to return to a property for a reinspection. However, if all data is not collected at the initial visit, then a reinspection will be required.
It will depend. If you missed information that you should have retrieved on the initial visit, then no. If it is new damage that developed after the initial visit was conducted, then yes.
Yes. CCA has a training center in Buford, GA where a regular class schedule is maintained. In addition, we have a wide variety of training files and videos on our website at www.ccadjust.com. You can also click on the training tab and see a full schedule of upcoming classes.
Yes. We have a help email where you can email your questions at any time of day. We try to respond to all emails received daily. Sometimes, the response is the next day depending on our workload. We can also connect you with a more experienced Field Adjuster in your area to help with mentoring as needed.
Yes. The main reasons we will no longer use an adjuster are 1) they fail to honor the time commitment they agreed to before accepting claims, 2) they fail to keep their notes updated daily, and 3) they continue to turn in poor quality files even after receiving instruction from the Review Team.
Be good at what you do. 1) Hustle, 2) honor our time and service commitment, 3) turn in good files. If you do this, you will receive more work than you can keep up with.