What do I need to do to receive claims from CCA?2023-04-12T19:06:07+00:00

You will need to visit our website at www.ccadjust.com and apply.

Do I need an adjuster’s license in order to be deployed with CCA2023-04-12T19:06:44+00:00

There are a handful of States that do not require an adjuster’s license.  However, most States do require an active license in order to work in their State.

Can I work for other IA firms while accepting CCA claims?2023-04-12T19:07:26+00:00

Yes.  You are an independent adjuster.  You are always free to accept claims from any firm you like.  However, if you accept claims from us, we expect that those claims will receive top priority and will be submitted within the time commitment you agreed to before accepting claims from us.

Does CCA assign DAILY claims or CAT claims?2023-04-12T19:12:34+00:00

Both.  We service both DAILY and CAT claims for our carriers.

What does CCA pay Field Adjusters per claim?2023-04-12T19:13:07+00:00

CCA represents many carriers, and each carrier has their own rate chart.  You can know the rate for whatever carrier you are asked to run before you accept their claims.

Do DAILY claims pay the same as CAT claims?2023-04-12T19:13:43+00:00

Typically, no.  The fee schedule can often change when we enter CAT mode.  If this occurs, the main office will be sure to post the new rates.

Does CCA pay for gas or mileage?2023-04-12T19:14:16+00:00

No.  Our Field Adjusters are all independent adjusters and are self-employed.  All expenses are your responsibility.  On occasion, some of our carriers may pay mileage.  However, it would be with specific guidelines and for specific reasons.  You can ask dispatch at the time of receiving claims.

How frequently do you pay field adjusters?2023-04-12T19:14:53+00:00

Field adjusters are paid on the 1st and 15th of each month.  At that time, they are paid for whatever claims they have submitted that have closed and the carrier has paid us.

Does CCA withhold taxes?2023-04-12T19:15:52+00:00

No.  Our field adjusters are considered self-employed.  You will receive a 1099.

Can I receive claims in my home city?2023-04-12T19:16:23+00:00

It’s possible.  It depends on the volume of claims we have in your home city and how many other qualified adjusters we have in your area.

If I work DAILY claims, can I work a CAT when one occurs?2023-04-12T19:17:24+00:00

Yes.  However, we cannot guarantee you will be able to return to your DAILY claims (in the same area where you were) when the CAT is over.  The reason, we must continue to service the DAILY claims while the CAT happens at the same time.  Someone will take your place when you leave.

Do I have to drive long distances to take claims from CCA?2023-04-12T19:17:58+00:00

Not necessarily.  However, the further you can go from your home base the more claims that may be available.

Can I receive claims in other areas beyond my home area?2023-04-12T19:18:30+00:00

Yes.  You may receive claims in any State you hold a valid adjusters license.  Let our office know if you would like to deploy to another area.

What software does CCA use to write claims?2023-04-12T19:19:18+00:00

CCA uses both Xactimate and Symbility to submit claims.

What if all I know is Xactimate?2023-04-12T19:34:13+00:00

We can assign just Xactimate claims to you.  However, we strongly suggest you begin the process of learning Symbility as some of the largest carriers in the nation have (or are) switched to Symbility.

Does CCA have an internal database?2023-04-12T19:34:51+00:00

Yes.  We have a CMS program where all claims are submitted and all information from file notes to important details for the claims assigned are housed.

Do I have to maintain a note diary daily?2023-04-12T19:35:21+00:00

Yes.  This is critical to each individual file.  We need to be able to articulate to the carrier anytime they call with where their claim is in the process.  If you do not keep your file notes updated, we will not know.

How will I know what CCA requires on their claims?2023-04-12T19:36:01+00:00

CCA has a library of information and training on our website.  You can see carrier guidelines, know exactly what is needed, and receive specific instructions for submitting your claims.

Does CCA represent more than one carrier?2023-04-12T19:36:39+00:00

Yes.  CCA serves many carriers.

Will I receive claims from more than one Carrier?2023-04-12T19:37:23+00:00

It is possible that you will receive claims from multiple carriers.  Therefore, you will need to know where carrier specific guidelines are located on our website so you will know how to handle each claim.

Do I have to accept claims from all carriers?2023-04-12T19:37:51+00:00

It is expected that you will accept claims from all carriers who assign them in the area in which you cover.

What happens when I submit a claim?2023-04-12T19:38:35+00:00

CCA is known for having one of the best Quality Assurance teams in the industry.  Every single claim submitted goes through a detailed review process in which they ensure the claims is completed properly and in the form the carrier expects.  This often means the claim may be sent back to the Field Adjuster for corrections to be made.  Once the file is accurate, it is submitted to the carrier.

How many files will come back to me?2023-04-12T19:39:10+00:00

This will depend on how well you have prepared.  If you have read the carrier guidelines, captured the required photos and measurements, written a detailed report and estimate then you should not have many returned.  However, it is the Field Adjusters’ responsibility to submit files with all the necessary information needed for us to close the claim.  This may even require a reinspection of the claim.

Are Reinspections common?2023-04-12T19:39:45+00:00

We don’t want the Field Adjuster to ever have to return to a property for a reinspection.  However, if all data is not collected at the initial visit, then a reinspection will be required.

Do I get paid for reinspections?2023-04-12T19:40:23+00:00

It will depend.  If you missed information that you should have retrieved on the initial visit, then no.  If it is new damage that developed after the initial visit was conducted, then yes.

Is there any training available for newer adjusters?2023-04-12T19:41:12+00:00

Yes.  CCA has a training center in Buford, GA where a regular class schedule is maintained.  In addition, we have a wide variety of training files and videos on our website at www.ccadjust.com.  You can also click on the training tab and see a full schedule of upcoming classes.

Is there any help for Field Adjusters outside of training classes available?2023-04-12T19:41:52+00:00

Yes.  We have a help email where you can email your questions at any time of day.  We try to respond to all emails received daily.  Sometimes, the response is the next day depending on our workload.   We can also connect you with a more experienced Field Adjuster in your area to help with mentoring as needed.

Can I be terminated from CCA?2023-04-12T19:42:38+00:00

Yes.  The main reasons we will no longer use an adjuster are 1) they fail to honor the time commitment they agreed to before accepting claims, 2) they fail to keep their notes updated daily, and 3) they continue to turn in poor quality files even after receiving instruction from the Review Team.

What can I do to receive a lot of work with CCA?2023-04-12T19:43:21+00:00

Be good at what you do.  1) Hustle, 2) honor our time and service commitment, 3) turn in good files.  If you do this, you will receive more work than you can keep up with.

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